FAQ

SHIPPING

How much is shipping?

Shipping is FREE for any order within Australia or New Zealand. Shipping everywhere else is a flat rate of AUD$25.00. This does not include overseas customs duties or foreign taxes. All extra costs incurred are the responsibility of the recipient. Please note we cannot deliver to post office boxes for international deliveries.

How will my order be shipped?

All orders are sent via express registered post in our beautiful and customised gift boxes. We will send a tracking number to your email once it has been posted so you can stay updated on its progress. 

How long does delivery take in Australia and New Zealand?

READY-TO-SHIP pieces are dispatched on the next business day after you order. Your pieces will arrive within two business days after dispatch in metropolitan areas. Deliveries to regional areas will arrive between two to five business days.

MADE-TO-ORDER pieces require 4-6 weeks to be made, then they are dispatched. Once they are dispatched they will arrive within two business days in metropolitan areas, or two to five days in regional areas.

If you require a made-to-order piece in a shorter amount of time, please advise us and we will do our best to accommodate your time frame.

How long does international delivery take?

READY-TO-SHIP pieces are dispatched on the next business day after you order. Your pieces will arrive within 7-21 business days after dispatch.

MADE-TO-ORDER pieces require 4-6 weeks to be made, then they will be dispatched. Once they are dispatched they will arrive within 7-21 business days.

If you require a made-to-order piece in a shorter amount of time, please advise us and we will do our best to accommodate your time frame.

 

CUSTOMISED ORDERS

We would love to work with you on customised pieces, please contact us via info@nikkiwitt.com.au with your enquiries. Please note that due to the nature of customised pieces, we do not accept returns.

 

JEWELLERY CARE

Each piece is handcrafted using a variety of quality materials and finishes. As with any fine jewellery, please handle your Nikki Witt pieces with care to avoid damage. To keep them looking like new, we recommend storing each piece in their original tissue-lined box when not in use. 

Please avoid spraying hairspray, perfume or other agents near your pieces as this can cause damage to the finishes. 

Feathers and cotton tassels are best kept dry. Metals can be cleaned by gently polishing with a jewellery cloth. Porcelain can be dusted with a soft brush.

 

WARRANTY, RETURNS AND PACKAGING

We do not accept any returns or responsibility for damages after the date of your wedding or event.

Please take care to inspect your order on delivery and notify us immediately of any genuine manufacturing or design faults. All manufacturing faults will be repaired or replaced if we are notified within five days of delivery. Improper care, accidental damage and wear and tear are not covered. All defective products must be returned to us for evaluation, and we will refund the cost of return postage.

All orders are carefully packaged in our beautiful custom gift boxes to ensure they arrive to you in perfect condition. We do not accept any responsibility for damage due to postage and handling.

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