FAQ
SHIPPING
How much is shipping?
Shipping is FREE for all orders within Australia or New Zealand over $150.
Shipping for orders within Australia under $150 is $10.00.
Shipping for orders to New Zealand under $150 is $15.00.
Shipping jewellery to all other locations is a flat rate of AUD$25.00. This does not include overseas customs duties or foreign taxes. All extra costs incurred are the responsibility of the recipient. Please note we cannot deliver to post office boxes for international deliveries.
How will my order be shipped?
All orders are sent via express registered post. Jewellery is posted in our customised gift boxes. Ceramics are sent in protective packaging.
We will send a tracking number to your email once your order has been posted so you can stay updated on its progress.
How long does delivery take in Australia and New Zealand?
READY-TO-SHIP pieces are dispatched on the next business day from the day you order. Your pieces will arrive within two business days after dispatch in metropolitan areas. Deliveries to regional areas will arrive between two to five business days.
MADE-TO-ORDER pieces require 4-6 weeks to be made, then they are dispatched. Once they are dispatched they will arrive within two business days in metropolitan areas, or two to five days in regional areas.
If you require a made-to-order piece in a shorter amount of time, please advise us and we will do our best to accommodate your time frame.
PRE-ORDER ceramics are dispatched within the month stated in the description. Once they are dispatched they will arrive within two business days in metropolitan areas, or two to five days in regional areas.
How long does international delivery take?
READY-TO-SHIP pieces are dispatched on the next business day after you order. Your pieces will arrive within 7-21 business days after dispatch, though please note that shipping times are not guaranteed due to COVID-19 restrictions.
MADE-TO-ORDER pieces require 4-6 weeks to be made, then they will be dispatched. Once they are dispatched they will arrive within 7-21 business days, though please note that shipping times are not guaranteed due to COVID-19 restrictions.
If you require a made-to-order piece in a shorter amount of time, please advise us and we will do our best to accommodate your time frame.
PRE-ORDER ceramics are currently not available for international orders.
CUSTOMISED JEWELLERY
We would love to work with you on customised jewellery, please contact us via info@nikkiwitt.com.au with your enquiries. Please note that due to the nature of customised pieces, we do not accept returns.
JEWELLERY CARE
Each piece is handcrafted using a variety of quality materials and finishes. As with any fine jewellery, please handle your Nikki Witt pieces with care to avoid damage. To keep them looking like new, we recommend storing each piece in their original tissue-lined box when not in use.
Please avoid spraying hairspray, perfume or other agents near your pieces as this can cause damage to the finishes.
Feathers and cotton tassels are best kept dry. Metals can be cleaned by gently polishing with a jewellery cloth. Porcelain can be dusted with a soft brush.
WARRANTY, RETURNS AND PACKAGING
We do not accept any returns or responsibility for damages after the date of your wedding or event.
Please note we do not accept returns on earrings for hygiene reasons.
We do accept returns on ready-to-ship and made-to-order pieces (except earrings) within two weeks of receiving your order providing original tags are still attached. The customer is responsible for the cost of return postage and must include a tracking number.
We do not accept returns on custom pieces.
Please take care to inspect your order on delivery and notify us immediately of any manufacturing or design faults. Manufacturing faults will be repaired or replaced if we are notified within seven days of delivery. All defective products must be returned, and we will refund the cost of return postage. Improper care, accidental damage and wear and tear are not covered.
All orders are carefully packaged to ensure they arrive to you in perfect condition. We do not accept any responsibility for damage due to postage and handling.